Okada Manila introduces their new 3T campaign as the world-class resort prepares to open its doors once again.
“True Clean. True Safe. True Heart.” These are the three T’s behind Okada Manila’s campaign for implementing their new proactive measures for health and safety. It derives from their core value magokoro (true heart), assuring guests a clean, safe, and memorable stay at the resort once the government approves their reopening.
“As we face the challenges of the new normal, we here at Okada Manila keep the safety and health of guests and team members our utmost priority. With 3T, we will do our best to keep the premises virus-free while providing five-star experiences we have come to be known for,” President and Co-vice chairman Takashi Oya shares. As we pivot to lighter days, Okada Manila’s commitment to adhering to the highest safety standards will continue with “True Clean. True Safe. True Heart.”
Strengthened safety measures
All throughout the enhanced community quarantine (ECQ), strict safety measures were implemented across the property in full compliance with the guidelines given by the Inter-Agency Task Force (IATF), the national government, and the local government of Paranaque City.
Okada Manila is focused on applying bolstered safety protocols throughout the property. To ensure the guests’ and team members’ health and safety, comprehensive training programs and thermal checks are being conducted.
Guests or team members who are confirmed to have a body temperature over 37.5°C will be guided to the assigned safe isolation area to receive proper medical assistance.
Meanwhile, all team members working in the resort will have access to COVID-19 testing. Those with negative results will be cleared, while team members who exhibit flu-like symptoms will undergo the prescribed additional testing.
A team member who tests positive will be given medical attention and required to self-quarantine. In the event someone displays serious symptoms and tests positive, the said team member will be escorted to the hospital to receive proper medical attention.
Face masks are required for anyone moving within public areas in addition to the face shields, masks, and other protective equipment that customer-facing team members will wear. Okada Manila will provide these masks upon entering the property.
Social distancing will also be observed throughout the property. Everyone is required to have at least six (6) feet of space between each person. Gaming tables will have a maximum of three (3) players and floor layouts will be reconfigured for optimal physical distancing. Queuing marks and display signs will also be placed in public areas to guarantee these measures are followed.
Sanitation and emergency protocols
Throughout the ECQ, the resort’s Security Emergency Services (SES) team implemented strict foot traffic controls and safety measures. This is part of their 3T campaign which ensures that extra care and precautions are taken as Okada Manila welcomes back its guests.
Round-the-clock sanitation and disinfection of hotel rooms, high-traffic areas, and high-touch items such as seats, handles, remotes, elevator buttons, and Digivalet tablets will be carried out. Parcels and luggage will be sanitized in all entrances and touch-free hand sanitizers will also be available for public use.
Medical supplies and cleaning equipment are also present and will be replenished constantly. Emergency and medical professionals are always on duty to maintain the safety of all guests and team members in the property.
The resort’s operations were suspended starting March 20 in accordance with ECQ guidelines. Since then, Okada Manila has turned its attention to safeguard its premises and ensure that the resort is safe and free from COVID-19. The resort will continue to abide by the government’s guidelines, work with the authorities, and observe pertinent data and industry standards to adapt best practices. The decisions and plans set forth in the 3T campaign are guided by the health and safety of every single team member and valued guests.
Once the opportunity arises, with “True Clean. True Safe. True Heart,” Okada Manila will continue to provide entertainment and excitement to the public. The resort will remain a world-class destination, recognized for its iconic fusion of Filipino-Japanese hospitality. All these and more in the safest way possible.