July 6, 2020
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Welcoming guests to the new normal in the safest and most secure ways possible is top priority for the local hotel industry, our favorite hotspots show us how

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A Sure Bet on Health: Okada Manila’s “True Clean”

“True clean. True safe. True heart.” The campaign focuses on the health and safety of its guests and team members, assuring patrons a clean, safe, and memorable stay as soon as the property reopens.

The integrated resort’s proactive safety measures include physical distancing of at least six feet of space at all times, a maximum of three players per gaming table, and mandatory wearing of face masks for guests and customer-facing team members in public areas—all provided for by Okada Manila.

In addition, the 3T campaign ensures extra care and precautions as Okada Manila specifically welcomes back guests. These include round-the-clock sanitation and disinfection of hotel rooms, high-traffic areas, and high-touch items such as seats, handles, remotes, elevator buttons, as well as parcels and luggage sanitation at all entrances. Touch-free hand sanitizers will also be available in multiple areas for public use.

Okada Manila assures guests that it is equipped to handle any emergencies that may arise, with medical supplies on-hand and replenished, alongside always on-duty emergency and medical personnel.

“As we face the challenges of the new normal, we here at Okada Manila keep the safety and health of guests and team members our utmost priority,” reiterates Okada President and Co-vice chairman, Takashi Oya, “as we pivot to lighter days, Okada Manila’s commitment to adhering to the highest safety standards will continue with “True Clean. True Safe. True Heart.”

Once the opportunity arises, Okada Manila looks forward to continue providing entertainment and excitement to the Filipino public – a world-class destination recognized for its iconic fusion of Filipino-Japanese hospitality – an experience supplied in the safest way possible.

Know Safe Like Home: Discovery Suites’ Promise of a Safe Haven

Discovery Suites prides itself as an institution with over than two decades of experience serving as a second home to people frequenting the busy business district of Ortigas. With the COVID-19 lockdown of 2020, Discovery Suites bears the distinction of being one of only 33 hotels allowed to operate during this period. 

Inspected and accredited by the Department of Tourism, Bureau of Quarantine, and the Department of Health—the hotel has continued serving as a haven for transient travelers caught in a pandemic-panicked world. 

“Our guests’ safety is our top priority,” says General Manager, Janice Tiambeng, “It is our business to care, and being able to make sure we provide a home for everyone, brings us great inspiration to continuously strive for the best.” 

Bearing this in mind, the property gears up for imminent opening to the public. 

With a campaign entitled “Safe Like Home”—Discovery Suites assures guests of the highest levels of safety via the strictest adherence to protocol. 

These measures start with the employees: provided with necessary personal protective equipment, rooms to stay in, full-board meals, and daily vitamins for the tenure on the property. Also, the sanitation of rooms is enhanced by the use of multiple disinfecting agents at higher frequencies, especially on high-use touchpoints such as elevator buttons, doorknobs, and handhold surfaces. Contactless check-in and check-out, food delivery, and over-phone customer service also lessened face-to-face contact. 

Discovery Suites hopes that as the metro shifts to a more relaxed community quarantine, the hotel can provide a meaningful experience to returning residents reconnecting with family and colleagues. To this end, it has created a special “Rest and Recharge” room offer—a worry-free night’s stay, inclusive of a packed breakfast, and personal guest assistance for purchasing essentials during their visit. More tech-savvy professionals may opt for a “Work From Hotel” package—an all-in room offer that allows guests to utilize the hotel’s spacious suites as a workspace, which also includes a packed breakfast, and a dedicated, high-bandwidth internet connection.

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End-to-End Sanitation: Chroma Hospitality Inc.’s Culture of Clean

Chroma Hospitality Inc.—which handles Crimson Hotels and Resorts, and Quest Hotels and Resorts in the Philippines, has its Country Manager, James Montenegro state that: “As we gear up our hotels and prepare for the new era of travel during this pandemic, we have created intensified guidelines for sanitation and cleanliness to make our guests feel secure when staying in any Crimson or Quest hotel.”

Dubbed the “Culture of Clean”—the comprehensive campaign was created to elevate the “customer’s evolving expectations and answer the worries for frequent travelers during this pandemic.” It starts before guests even set foot in the property.

Beginning with a pick-up from the airport to the hotel, guests are chauffeured in cars with custom partitions between driver and passenger/s. Hand sanitizers and anti-bacterial wet wipes are on hand as drivers show guests a QR code with relevant information on the new policies such as express check-in, the maximum number of guests per elevator, and enhanced room sanitation procedures.

On arrival, thermal scanning and sanitizing foot baths mandatory at all entry points. Express check-in service minimizes guest-staff interaction, through ultraviolet (UV) use to all guest luggage before delivery to their room. When guests then reach their accommodation—they will find that it cleaned and unoccupied for at least 24 hours before their arrival. Sanitized tags would be strewn all over the room to certify cleanliness—via the use of electrostatic sprays and UV light, in addition to conventional disinfectants.

During their stay proper, guests are immersed in the culture of cleanliness via (among other measures)—the sanitation of high traffic areas such as elevators, handrails, doorknobs, disinfected every two hours, the implementation of strict social distancing between hotel associates, the availability of hand sanitizers via automatic dispensers, and restaurant layouts which ensure a maximum of four persons for every 10 sqm. Condiments such as salt and pepper will also be in single-use sachets.

“We assure our guests that the hotels are ready with its new Culture of Clean, our strict sanitation protocols are set to welcome everyone into a safe and sanitized hotel as soon as we are all allowed to travel again.” Says Mr. Montenegro.

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